Help Center

Help Center

Orders to the US usually take between 3-8 working days.  International orders usually take between 2-3 weeks before it is delivered depending on customs clearance. Rest assured we will be sending you your tracking number as soon as it is shipped.  Note: Due to COVID-19 all orders may have slight delays due to carrier partners having less people working and flight paths being cancelled.  Please email us for any information about your order

We accept all major credit cards: MasterCard, Visa, American Express, and Discover.

All orders will be taken in USD.  *If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment.  Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by The Hem Fix

 Please see our return & refund policy here Refund Policy

 You can enter the discount code during the checkout process.  Just go to your Cart (top right corner) and proceed to Checkout. Right below the cart items will be a Discount box, just enter your coupon code then click Apply.  *We cannot apply the discount once an order is already submitted. The discount code should be placed before check out. You can still use the promo code on your next order.